IT Customer Service Analyst

Accenture Federal Services(1 month ago)

Arlington, VAOnsiteFull TimeJunior$61,700 - $109,400IT Operations

About this role

The IT Operations Service Analyst provides technical support to Accenture Federal Services staff to ensure IT services are delivered to meet business needs. The role is based in Arlington, VA with responsibilities to support users across the US and may require occasional travel. The position operates primarily on-site during standard business hours and supports federal missions within a collaborative team environment.

View Original Listing

Required Skills

Windows 11
M365
Customer Service
Hardware Repair
Software Troubleshooting
Mobile Support
Dell Repair
Communication
Teamwork
Detail Orientation

Qualifications

CompTIA A+
Microsoft Desktop Certification
U.S. Citizenship

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.