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IT Customer Service Analyst at Accenture - ApplyBlast

IT Customer Service Analyst

Accenture

4 months ago

3.9 on Glassdoor

Hyderabad, India

Onsite

Full Time

Senior

0 applicants

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About this role

An IT Customer Service Analyst supports the Customer Support vertical by managing non-voice interactions, troubleshooting technical issues, and resolving customer escalations across various channels. The role requires analyzing lower-complexity problems, adhering to strict Service Level Agreements, and providing empathetic, customer-centric solutions primarily via chat and email.

Responsibilities

Manage non-voice customer interactions via chat and email channels
Diagnose and resolve technical incidents within defined service scopes
Handle customer escalations and complaints to ensure SLA compliance
Utilize CRM tools to analyze account needs and provide tailored solutions
Maintain accurate records of issues and updates for team coordination

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.