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IT Customer Service Analyst at Accenture - ApplyBlast

IT Customer Service Analyst

Accenture

4 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

As an IT Customer Service Analyst for Accenture's Customer Support vertical, you will manage and resolve non-voice customer queries across email, web, and chat channels. Responsibilities include handling escalations, troubleshooting incidents, and closing complaints within service level agreements while supporting US time zones with rotational shifts. You will utilize analytical skills and CRM tools to provide effective solutions for dissatisfied customers in the telecom or technology industry.

Responsibilities

Manage and resolve non-voice customer queries via email, web, and chat
Handle escalations and provide best resolutions for dissatisfied customers
Close faults and complaints within defined service level agreements
Troubleshoot incidents and assign service requests based on support scope
Utilize analytical skills to understand customer needs and provide solutions

Skills

Qualifications

Any Graduation

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.