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IT Customer Service Associate at Accenture - ApplyBlast

IT Customer Service Associate

Accenture

23 days ago

3.9 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Customer Service Associate role involves managing customer support operations by resolving queries, handling escalations, and addressing complaints for dissatisfied customers. The position focuses on closing faults and complaints within defined SLAs while providing effective resolutions through non-voice channels. This role requires strong skills in email and chat processes to ensure timely and accurate service delivery.

Responsibilities

Resolve customer queries and handle escalations via email and chat
Diagnose and troubleshoot incidents to restore normal service operations
Close faults and complaints within defined SLAs

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.