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IT Customer Service Associate at Accenture - ApplyBlast

IT Customer Service Associate

Accenture

22 days ago

3.9 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Customer Service Associate role involves managing customer support queries, handling escalations, and resolving complaints within defined service level agreements. The position focuses on non-voice support channels such as email, chat, and web interactions to restore normal service operations efficiently. This individual contributor role requires diagnosing and troubleshooting incidents while collaborating within the team to deliver best resolutions.

Responsibilities

Resolve customer queries and handle escalations via email and chat
Diagnose and troubleshoot incidents to restore normal service operations
Close faults and complaints within defined SLAs

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.