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IT Customer Service Technician at Agile Defense - ApplyBlast

IT Customer Service Technician

Agile Defense

1 month ago

4.2 on Glassdoor

Redstone Arsenal, Alabama, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Customer Service Technician provides on-site technical support and end-user assistance at Redstone Arsenal, AL, resolving IT problems and troubleshooting hardware and software issues. This role involves managing service desk tickets, guiding customers through problem-solving steps, and maintaining computer equipment and meeting technology. The position requires an active Secret clearance and foundational IT certifications to support national security missions.

Responsibilities

Provide end-user IT support and resolve hardware and software issues
Diagnose and troubleshoot computer equipment and specialized technology
Operate and assist with Video Teleconferencing and meeting equipment

Skills

Qualifications

High School Diploma / GEDSecret clearanceIAT Level I (A+ce, Net+ce; Security+ce preferred) certifiedSecurity+ certification

About Agile Defense

agiledefense.com

Headquarters

Mclean, Virginia, United States

Company Size

1001-5000 employees

Founded

1998

View Profile

Agile Defense is a mission-focused technology and defense company that develops advanced, tailored capabilities for critical national security and civilian missions. The firm emphasizes rapid, agile delivery of software and systems engineering solutions—leveraging cloud, cyber, data, and AI approaches—to accelerate mission outcomes. It partners with government and agency customers to solve complex operational problems through continuous innovation and close operational integration. Branded "Always Evolving," Agile Defense positions itself as a responsive, technology-driven partner for scalable, secure solutions.