IT Customer Support Specialist
iHorizons
About this role
This role involves providing helpdesk support for business users remotely, acting as the main contact between technical support teams and customers. The job focuses on resolving technical issues, troubleshooting, and maintaining communication to ensure customer satisfaction.
Skills
Qualifications
About iHorizons
ihorizons.comiHorizons is a technology and business-solutions company headquartered in Doha, Qatar (founded 1996) that serves businesses and governments across the Middle East and North Africa. The firm helps accelerate digital transformation, improve customer experience, and boost operational efficiency through cloud solutions, Arabic-language software, telecom integrations and managed technology services. iHorizons works with regional telecoms and global cloud partners to deliver localized platforms and services (e.g., cloud and Google Cloud integrations). Its head office is in Manarat Lusail, Doha, and it maintains sales and support for clients across the region.
About iHorizons
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for iHorizons.
Salary
$52k – $70k
per year