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IT Desktop Support Analyst at Light & Wonder - ApplyBlast

IT Desktop Support Analyst

Light & Wonder

3 months ago

3.7 on Glassdoor

Chicago, IL

Onsite

Full Time

Senior

0 applicants

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About this role

The IT Desktop Support Analyst serves as an escalation point for second-level support, resolving complex incidents involving hardware, software, and network connectivity. This role involves diagnosing issues, creating standard operating procedures, documenting solutions, and acting as a subject matter expert for the IT Desktop team. The analyst also contributes to process improvements, develops training materials, and manages IT equipment inventories to ensure minimal downtime.

Responsibilities

Diagnose and resolve complex hardware and software issues
Create standard operating procedures and knowledge base articles
Act as subject matter expert for IT Desktop support
Develop automated scripts to streamline desktop duties
Train team members and end users on technical processes

Skills

Qualifications

Bachelor's Degree in CIS or MISMCSE CertificationCCNA Certification

About Light & Wonder

lnw.com

Headquarters

Las Vegas, Nevada, United States

Company Size

5001-10000 employees

View Profile

Light & Wonder is a leading cross-platform global games company that develops and publishes gaming content for land-based casinos, online, and mobile channels. The company operates across gaming, iGaming, and social gaming segments, offering cutting-edge content and technology to players worldwide. Its subsidiaries include SciPlay and Grover Gaming, and its games are distributed through multiple platforms and formats.