IT Director - Technology Services Support (ITSM)
Voya Financial(17 days ago)
About this role
The IT Service Management (ITSM) Director at Voya is responsible for leading the adoption and implementation of ITIL-based processes within the organization. They manage large process initiatives, collaborate with various stakeholders, and ensure continuous improvement in service management practices in a fast-paced environment.
Required Skills
- ITIL
- ServiceNow
- Process Design
- Stakeholder Management
- Process Improvement
- ITSM
- Project Management
- Workflow Analysis
- Communication
- Problem Solving
Qualifications
- ITIL Foundation Certified
- 10+ years of experience with ITIL processes
About Voya Financial
voya.comWe help individuals and employers clear a path to financial confidence with 401(k)s, 403(b)s, 457s, HSAs, FSAs, life, disability & voluntary insurance.
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