IT Help Desk Analyst

The IT Help Desk Analyst serves as the primary point of contact for end-user technology support, troubleshooting hardware, software, network, and application issues while delivering exceptional customer service. This role works closely with users across the organization to resolve incidents, fulfill service requests, and support the ongoing stability and security of the company's technology environment. The position involves providing first-level and second-level technical support, managing user accounts and devices, and maintaining technical documentation.