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IT Help Desk Support Specialist at AGILIANT - ApplyBlast

IT Help Desk Support Specialist

AGILIANT

1 month ago

Remote

Full Time

Junior

10 applicants

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About this role

Affirma is seeking a detail-oriented and customer-focused IT Support Specialist to provide technical support across a diverse user base, including retail store employees, corporate office staff, and remote users. This role follows ITIL-based processes to ensure efficient, consistent, and high-quality support delivery. The position requires resolving support tickets, handling common service requests, and maintaining detailed documentation of incidents and changes.

Responsibilities

Provide first-level technical support for software, hardware, and network connectivity issues
Respond to and resolve support tickets and service requests in a timely manner
Maintain clear documentation of incidents, problems, and changes

Skills

About AGILIANT

agiliant.com

We create transformative partnerships with executives looking for an innovative approach to aligning their strategic plan, people, and technology platform.