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IT Help Desk Team Member at IntraFi - ApplyBlast

IT Help Desk Team Member

IntraFi

1 month ago

4.8 on Glassdoor

Arlington, Virginia, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

This role serves as a key member of the IT Help Desk Team, providing technical support to onsite and remote employees as well as external customers. The position involves diagnosing computer problems, installing software, troubleshooting issues remotely and in person, and deploying IT equipment. The ideal candidate will utilize AI tools to optimize workflows and deliver exceptional customer service within a financial services environment.

Responsibilities

Provide functional IT support and exceptional customer service to end users and customers
Diagnose computer problems, install software, and perform tests on computer equipment
Troubleshoot technical problems over the phone, remotely, and in person

Skills

About IntraFi

intrafi.com

Headquarters

Arlington, Virginia, United States

Company Size

201-500 employees

Founded

2002

View Profile

IntraFi helps banks, investment firms, fintechs and depositors keep customer funds secure, manage cash balances, and boost profitability by connecting them to an extensive network of partner banks. Its offerings — including CDARS, IntraFi Cash Service (ICS), IntraFi Sweep, Yankee Sweep, IntraFi Repo and Assetpoint — let institutions place and manage large deposits, optimize liquidity, and access broader deposit placement and asset opportunities. Financial institutions rely on IntraFi’s network, products and integrations to simplify protecting and deploying cash at scale.