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IT Help Desk at TaskUs - ApplyBlast

IT Help Desk

TaskUs

2 months ago

4.1 on Glassdoor

Imus, Cavite, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

The IT Help Desk role at TaskUs provides 24/7 first‑level support for all IT‑related issues, handling phone, email, chat, and ticket inquiries while ensuring timely communication and incident management. The position requires strong customer service, problem‑solving abilities, and the flexibility to work a rotating shift schedule in an onsite office environment.

Responsibilities

Provide 24/7 first-level IT support
Monitor and manage phone, email, chat, and ticket queues
Escalate unresolved tickets to appropriate support functions

Skills

Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Computer EngineeringBachelor's Degree in Engineering CommunicationsITIL qualificationMCP certification

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.