IT Help Desk

This is an intermediate, full-time onsite position responsible for performing basic and moderately complex troubleshooting and repair activities for end-user computing environments, including PCs, laptops, tablets, and printers. The role involves providing desk-side support to clients, including VIPs, and handling change management requests such as installing new equipment and performing IMAC activities. The position requires maintaining OEM certifications, understanding ITIL methodologies, and meeting established customer service satisfaction levels and operational metrics.