IT Helpdesk Administrator
Mach Industries(2 months ago)
About this role
The IT Helpdesk Administrator at Mach Industries serves as the primary point of contact for technical support, providing Level 1 and Level 2 assistance for hardware, software, and network-related issues. Responsibilities include troubleshooting IT equipment, managing user accounts through systems like Active Directory and Google Suite, and maintaining documentation on IT procedures. The role requires collaboration with the IT team to ensure smooth operations across the organization's IT infrastructure while training users on best practices.
Required Skills
- Technical Support
- Troubleshooting
- Hardware Setup
- Software Installation
- Network Configuration
- User Account Management
- IT Documentation
- Communication Skills
- Problem-Solving
- Customer Service
+9 more
Qualifications
- Associate’s degree in IT, Computer Science, or a related field preferred.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.
About Mach Industries
www.machindustries.comMach Industries is a forward-thinking defense infrastructure company dedicated to developing innovative military platforms for the modern era. With a mission to build next-generation defense systems that uphold America's strategic edge, the company aims to produce these platforms at scale to deter potential conflicts. Their product lineup includes advanced systems such as the Viper VTOL strike aircraft, the Glide high-altitude munition delivery system, and the Stratos, an in-air satellite designed for strategic missions. Founded by young entrepreneur Ethan Thornton, Mach Industries is rapidly establishing itself in the defense sector, highlighted by recent Army contracts and significant funding to enhance U.S. defense manufacturing capabilities.