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IT Helpdesk Manager at Rosendin - ApplyBlast

IT Helpdesk Manager

Rosendin

12 days ago

3.8 on Glassdoor

McKinney, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The IT Helpdesk Manager supervises the helpdesk team and manages technical support staff to ensure outstanding customer service for all employees. This role involves overseeing helpdesk operations, managing tickets, and analyzing performance metrics to identify trends and implement preventative solutions. The position requires providing direct IT support, training staff, and maintaining IT inventory while fostering a collaborative team environment.

Responsibilities

Supervise helpdesk support staff and manage technical support operations
Manage help tickets including assignment, prioritization, escalation, and resolution
Analyze metrics and identify trends to devise preventative solutions for IT issues

Skills

About Rosendin

rosendin.com

Headquarters

San Jose, California, United States

Company Size

5001-10000 employees

Founded

1919

View Profile

Rosendin is the largest employee-owned electrical contractor in the United States, employing over 12,000 people. Founded in 1919, Rosendin provides electrical and communications installations for complex construction projects across multiple markets, emphasizing safety, quality, and innovation.