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IT Helpdesk Remote Support - Support Specialist I at Liberty University - ApplyBlast

IT Helpdesk Remote Support - Support Specialist I

Liberty University

1 day ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Remote Support Specialist provides technical support and customer service to end users, resolving computer-related issues via phone and chat. The role involves troubleshooting, documenting requests, and coordinating with IT departments to ensure timely resolution. This full-time position requires a reliable home internet connection and availability for weekend and evening shifts.

Responsibilities

Resolve end user computer related help requests via Phone and Chat Queues
Utilize diagnostic and help request tracking tools for remote troubleshooting
Coordinate with other IT departments to ensure reported issues are resolved

Skills

Qualifications

CompTIA IT FundamentalsCompTIA A+

About Liberty University

liberty.edu

Headquarters

Lynchburg, Virginia, United States

Company Size

5001-10000 employees

Founded

1971

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Liberty University has over 700 degrees at the bachelor's, master's, or doctoral level. Study at our beautiful campus in central Virginia or online from anywhere in the world!