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IT Helpdesk Specialist at Coveo - ApplyBlast

IT Helpdesk Specialist

Coveo

3 months ago

4.0 on Glassdoor

Quebec City, Quebec, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

As an IT Helpdesk Specialist at Coveo, you will serve as the first point of contact for employees, resolving technical issues related to accounts, devices, and applications to ensure seamless productivity. You will manage requests through service management platforms, support onboarding and offboarding processes, and contribute to improving internal IT resources and self-service tools.

Responsibilities

Provide first-level support for internal technical issues and account provisioning
Triage and resolve IT service requests while ensuring clear communication
Support employee onboarding and offboarding by preparing hardware and accounts
Document recurring issues to strengthen internal knowledge bases
Escalate complex technical issues to specialized teams for resolution

Skills

About Coveo

coveo.com

Headquarters

Montreal, Quebec, Canada

Company Size

501-1000 employees

Founded

2005

View Profile

Coveo is an AI-driven relevance platform that delivers enterprise search, recommendations, and personalization to power more relevant digital experiences across websites, e‑commerce, and customer service. Its SaaS Relevance Cloud uses machine learning and analytics to optimize search results, surface personalized content and product recommendations, and extract actionable insights from customer interactions. Coveo provides APIs, connectors, and integrations with CRM, CMS, and commerce systems to embed contextual search and recommendations across channels. Organizations use Coveo to boost conversions, improve self‑service, and reduce support costs by delivering timely, personalized results.