IT Helpdesk Specialist

The IT Helpdesk Specialist provides L1/L2 technical support to office and warehouse teams, resolving hardware, software, and connectivity issues while maintaining equipment and improving service through documentation and automation. This role involves supporting Microsoft 365, Active Directory, and network troubleshooting, as well as configuring and deploying devices like computers, printers, and warehouse hardware. The position requires strong troubleshooting skills, familiarity with ticketing systems, and the ability to collaborate with specialist teams and vendors to ensure operational efficiency.