IT Helpdesk Support Specialist I

As an IT Help Desk Support Specialist, you will serve as the primary point of contact for employee technical assistance, resolving hardware, software, and application issues via ticketing systems, phone, and remote tools. The role involves troubleshooting common problems, documenting solutions, and escalating complex issues while supporting user account setup and basic system administration. This entry-level position focuses on developing practical IT skills within a professional environment dedicated to delivering excellent customer service and fostering long-term career growth.