IT Helpdesk Technician

The IT Helpdesk Technician serves as the primary point of contact for technical support, providing hands-on and remote assistance to employees across the organization. This hybrid role involves troubleshooting hardware, software, and network issues while managing user accounts and device enrollment within the Microsoft 365 and Entra ID environments. The position requires a customer-focused professional to ensure team productivity through efficient onboarding, offboarding, and knowledge base maintenance.