IT Helpdesk Technician

This role provides comprehensive technical support and helpdesk services to city staff, managing installations, upgrades, and troubleshooting for PC hardware, software, and network connectivity. The position involves maintaining IT infrastructure, including laptops, VoIP systems, and public safety communications, while ensuring timely resolution of technical issues through a ticketing system. The role also includes participating in after-hours on-call support and providing training to staff on technology use.