IT Incident Manager (ITSM - Cloud Infrastructure)

The IT Incident Manager at Accenture manages the end-to-end lifecycle of cloud infrastructure incidents, ensuring timely service restoration and minimizing business impact. The role involves coordinating technical teams, liaising with stakeholders, and maintaining ITSM process compliance within a 24/7 critical operations environment. During the setup phase, the candidate will collaborate on process evaluations, while later transitioning to executing incident management responsibilities.