IT Incident & Technical Support Engineer
LE001 AQA Education(5 days ago)
About this role
The IT Incident & Technical Support Engineer (Level 2) is responsible for managing global incident responses and providing advanced technical support to end users. The role involves coordinating response teams, troubleshooting complex issues, and ensuring optimal IT service delivery, all aligned with best practices and organizational standards.
Required Skills
- ITIL
- Active Directory
- Microsoft 365
- Troubleshooting
- Network Troubleshooting
- PowerShell
- Endpoint Management
- Incident Management
- Customer Service
- Scripting
Qualifications
- Bachelor’s degree in Computer Science or related field
- ITIL Foundation certification
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