IT Onsite Support Technician

As an IT Onsite Support Technician at Arvato, you will serve as the primary point of contact for internal customers to troubleshoot hardware, software, and network issues. The role involves managing onsite and remote support tickets, documenting interactions, and ensuring optimal workstation and LAN performance in a fast-paced environment. You will collaborate with higher tiers to resolve complex problems while adhering to strict service level agreements.