JLL
This role focuses on Service Desk Operations, involving the monitoring of ticket queues, analyzing customer dissatisfaction trends, and conducting audits on calls and tickets. The position requires developing real-time dashboards for performance tracking and contributing to long-term improvement initiatives for service excellence. Candidates will work closely with managers to report on SLA compliance, backlog trends, and agent-level performance metrics.
Optimize your commercial real estate with JLL's strategic planning and design, delivering environments that thrive in today's dynamic world.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for JLL.
JLL didn’t post a salary, so this is our estimate from similar listings.
Right around the average for this role