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© All Rights Reserved. ApplyBlast.com
Emerald Cloud Lab
A Senior IT Support Engineer acts as the primary technical point of contact for a 24/7 remote life sciences laboratory in Austin, ensuring continuous uptime for scientific instrumentation and end-user workstations. The role involves managing on-premises Windows Server infrastructure, implementing cloud identity solutions via Microsoft 365 and Entra ID, and performing hands-on hardware troubleshooting for lab equipment. Key duties include maintaining network connectivity, managing endpoints through Microsoft Intune, and mentoring junior staff to support high-volume ticket resolution in an operational environment.
Emerald Cloud Lab operates a highly automated, remotely controlled life‑science laboratory in Austin, Texas that researchers can access from anywhere via a web interface or API. The platform combines robotic instrumentation, standardized protocols, reagent and inventory management, and automated data capture to execute and scale biological and chemical experiments reproducibly without local lab infrastructure. Academic groups, biotech and pharma teams use the service to accelerate discovery, improve reproducibility, and reduce the capital and operational burden of running experiments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Emerald Cloud Lab.
Emerald Cloud Lab didn’t post a salary, so this is our estimate from similar listings.
16% below the average for this role