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© All Rights Reserved. ApplyBlast.com
MCI
An IT Operations Team Lead at MCI oversees day-to-day IT support, infrastructure operations, and incident management within a fast-paced, high-availability environment. The role involves leading a technical support team, managing escalations, and ensuring seamless delivery of services across end-user computing, connectivity, and core operational systems. Ideally suited for an experienced professional who balances hands-on troubleshooting with team development and operational coordination.
Headquarters
Iowa City, Iowa, United States
Company Size
5001-10000 employees
Founded
2002
MCI (also marketed as MCI BPO) is a U.S.-based business process outsourcing firm that provides customer experience (CX) call center and BPO services to help organizations boost efficiency and reduce costs. Headquartered in Iowa City, MCI delivers outsourced contact center solutions — including CX-focused inbound/outbound support and back-office processing — to scale client operations. The company positions itself as one of the fastest-growing call center providers in the USA, emphasizing measurable cost savings and improved customer experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for MCI.
MCI didn’t post a salary, so this is our estimate from similar listings.
20% below the average for this role