IT-OT Service Lead

The IT-OT Service Lead ensures the delivery of IT-OT services and support according to agreed service levels, with accountability for incident, change, and problem management processes. This role focuses on customer satisfaction, representing the single voice for service delivery while managing service level agreements and driving continuous improvement. The position involves collaborating with internal stakeholders, vendors, and resolver groups to maintain high performance levels for service-related processes and safeguard operational technology systems.