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IT Professional I at Texas A&M University - ApplyBlast

IT Professional I

Texas A&M University

3 months ago

4.6 on Glassdoor

Bryan, TX

Onsite

Full Time

Junior

0 applicants

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About this role

An IT Professional I at Texas A&M University provides first-line technical support for desktops, laptops, and mobile devices to faculty, staff, and students. The role involves troubleshooting hardware and software issues, installing peripherals, and collaborating with senior IT teams to resolve complex technical challenges. Employees must ensure compliance with security policies and document solutions to support continuous service improvement.

Responsibilities

Provide first-line technical support for desktop and mobile devices
Diagnose and resolve endpoint computing issues across multiple platforms
Install and configure computers, printers, and related peripherals
Collaborate with Tier III specialists to escalate complex technical issues
Document troubleshooting steps and maintain accurate knowledge base resources

Skills

Qualifications

Bachelor's degree or equivalent education and experienceAssociate degree in Information Technology (plus)Certificate in technology training (plus)

About Texas A&M University

tamu.edu

Headquarters

College Station, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

Texas A&M University, founded in 1876 as Texas’s first public institution, is the flagship campus of the Texas A&M University System. It is a large, comprehensive public research university offering undergraduate, graduate, and professional programs across disciplines including engineering, agriculture, business, veterinary medicine, the sciences, and the liberal arts. The university emphasizes research, extension and outreach, service and leadership development, and is known for campus traditions like the “12th Man.” Students, faculty, and industry partners rely on Texas A&M for hands‑on learning, statewide impact, and contributions to global innovation.