IT Senior Technician

The IT Senior Technician serves as the primary point of contact for IT operations, delivering customer care, incident management, and technical support for network, collaboration tools, and end-user computing. This role involves managing the Service Desk, maintaining IT infrastructure, and providing 2nd/3rd level support to ensure seamless business operations. The position requires strong problem-solving skills and a deep understanding of ITIL methodology, hardware, and software systems.