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IT Service Delivery Lead at Scholar Rock - ApplyBlast

IT Service Delivery Lead

Scholar Rock

21 days ago

3.7 on Glassdoor

Cambridge, Massachusetts, United States

Onsite

Full Time

Senior

0 applicants

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About this role

This role leads IT service delivery and end-user support across U.S. and international locations, owning service desk operations and employee technology provisioning. The position oversees workplace technology, establishes consistent support processes, and manages IT assets and vendor relationships. It requires strong technical troubleshooting skills and experience in a regulated environment to drive continuous improvement and root-cause resolution.

Responsibilities

Lead IT service delivery and end-user support across global locations
Own service desk operations including ticket management and performance metrics
Manage IT assets and device lifecycle including procurement and deployment

Skills

About Scholar Rock

scholarrock.com

Headquarters

Cambridge, Massachusetts, United States

Company Size

51-200 employees

Founded

2012

View Profile

Scholar Rock is a biopharmaceutical company focused on the discovery and development of innovative medicines. Using cutting‑edge science and translational research, it advances novel therapeutic candidates from discovery into clinical development to address serious unmet medical needs. The company’s mission is to discover, develop, and deliver therapies that improve people’s lives, combining bold scientific approaches with a patient‑focused commitment.