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© All Rights Reserved. ApplyBlast.com
TotalBankMiami
The IT Service Delivery Manager leads end-to-end IT service delivery, overseeing Service Desk operations and driving excellence in incident, request, problem, and knowledge management. This role ensures adherence to SLAs and KPIs, governs vendor performance, and partners with IT and business leaders to continuously improve user experience and compliance. The position requires a strong focus on process maturity, team leadership, and maintaining a customer-first culture within a regulated banking environment.
TotalBank is a registered trademark and marketing name of City National Bank of Florida (CNBFL), offering online banking products including High-Yield Certificates of Deposit and Money Market Accounts. The bank provides FDIC-insured deposit products with competitive APY rates and emphasizes financial strength and stability. TotalBank serves individual depositors through digital banking channels, with products requiring a minimum deposit of $25,000 for CDs.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TotalBankMiami.
Right around the average for this role