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IT - Service Delivery Manager at Axos Bank - ApplyBlast

IT - Service Delivery Manager

Axos Bank

5 months ago

3.1 on Glassdoor

San Diego, CA

Onsite

Full Time

Senior

0 applicants

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About this role

An IT - Service Delivery Manager at Axos Bank ensures the smooth operation of IT services by managing service-level agreements, optimizing service delivery, and collaborating with cross-functional teams to enhance service quality and customer satisfaction.

Responsibilities

Manage and optimize IT service delivery to meet SLAs and KPIs
Develop and maintain service-level agreements with stakeholders
Lead and mentor IT professionals
Ensure compliance with SLAs and take corrective actions
Collaborate with vendors to ensure contracted services
Evaluate vendor performance and negotiate contracts

Skills

Qualifications

Bachelor's Degree in Information Technology, Computer Science, or related fieldPMP Certification

About Axos Bank

axosbank.com

Headquarters

San Diego, California, United States

Company Size

1001-5000 employees

Founded

2000

View Profile

Axos Bank is a federally chartered online bank offering personal and business banking products including checking, savings, mortgages, personal loans, and auto loans. The bank provides high-yield savings accounts, digital banking tools, and investment services through its mobile app and website. It serves both individual consumers and businesses, including commercial lending, treasury management, and fiduciary banking solutions.