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IT Service Delivery Manager at Vanderlande - ApplyBlast

IT Service Delivery Manager

Vanderlande

1 month ago

3.9 on Glassdoor

Schiphol, North Holland, Netherlands

Hybrid

Full Time

Manager

0 applicants

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About this role

The IT Service Delivery Manager serves as the primary point of contact for IT and OT service delivery, ensuring performance, reliability, and long-term customer success for advanced warehouse automation systems. This customer-facing role involves managing service contracts, overseeing incident and change processes, and collaborating with internal and external teams to maintain mission-critical environments. The position requires strong relationship management skills and a commercial mindset to drive service improvements and identify upsell opportunities.

Responsibilities

Oversee end-to-end IT and OT service delivery to ensure performance and reliability
Own incident, problem, and change processes while maintaining clear communication
Lead service review meetings, performance reporting, and customer escalations

Skills

Qualifications

ITIL4 certification

About Vanderlande

vanderlande.com

Headquarters

Veghel, North Brabant, Netherlands

Company Size

5001-10000 employees

Founded

1949

View Profile

Vanderlande is a market-leading, global partner for future-proof logistic process automation in the warehousing, airports and parcel sectors. Its extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.