IT Service Desk Agent I
Nordic Global(26 days ago)
About this role
The IT Service Desk Agent I is an entry-level position that serves as the first point of contact for end users, handling basic IT incidents and documenting them for follow-up. The role focuses on day-to-day technical support for hardware and software systems and coordinating escalations to specialized teams as needed.
Required Skills
- Customer Service
- Communication
- Troubleshooting
- Remote Support
- Windows 10
- Microsoft Office
- Network Connectivity
- VPN
- Citrix
- MDM
+7 more
Qualifications
- ITIL
- CompTIA A+
- Microsoft Certification
- HDI
About Nordic Global
nordicglobal.comNordic's award-winning team connects people, data, and technology for a healthier world.
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