Avidia Bank
The IT Service Desk Analyst provides first and second-level technical support to bank employees, managing Help Desk tickets and resolving user issues. The role involves desktop hardware support, including builds, imaging, troubleshooting, and patching, while ensuring SLAs and policies are met. The analyst also coordinates software patch delivery, monitors service requests for recurring problems, and assists in ordering, installing, and upgrading software and hardware. Additionally, the position requires working with vendors on database interfaces, maintaining hardware and software inventory, and developing project plans for IT upgrades.
Avidia Bank is a mutual community bank headquartered in Hudson, MA that provides personal and business banking services.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Avidia Bank.
Avidia Bank didn’t post a salary, so this is our estimate from similar listings.