Aurora
The IT Service Desk Analyst provides advanced end-user support and serves as an escalation point for complex incidents and service requests across local and global operations. The role takes ownership of technical issues, coordinates resolution with IT teams, and supports the consistent delivery of reliable IT services. This position contributes to continuous service improvement by identifying trends, strengthening processes, and supporting automation and technology deployments.
Headquarters
Edmonton, Alberta, Canada
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Aurora.
9% below the average for this role