oraclecloudinfrastructure
The IT Service Desk Analyst supports internal business users and external clients by handling incidents and service requests within Citco's global IT Service Delivery function. This role operates within a follow-the-sun support model, covering Service Desk, Business Systems Support, and User Access Management to resolve technical issues and maintain service levels. The position requires strong communication, analytical, and technical skills to troubleshoot hardware, software, and network issues while collaborating with regional and global technology teams.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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