USCS
The IT Service Desk Lead provides advanced technical support and oversees the daily operations of the Service Desk team, acting as the primary escalation point for complex incidents and service requests. The role involves managing ticket queues, mentoring staff, coordinating onboarding, and collaborating with infrastructure, security, and business teams to ensure a secure and reliable technology environment.
USCS (Universidade Municipal de São Caetano do Sul) is a Brazilian university offering a wide range of programs including undergraduate degrees (in-person and distance learning), technical courses, high school education, and postgraduate programs such as MBAs, specializations, and master's and doctoral degrees. The university also provides community services in areas such as law, health, veterinary care, and accounting, and operates multiple campuses across the São Paulo region.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for USCS.
24% below the average for this role