IT Service Desk Level 1 Engineer

The IT Service Desk Level 1 Engineer provides excellent customer service and technical support by managing incoming client requests, triaging tickets, and assigning them to the appropriate teams. The role involves troubleshooting system and network issues, documenting processes, and providing premier technical assistance to valued customers. This position requires strong interpersonal skills, the ability to multi-task, and proficiency in using ticketing software to track and resolve service requests.