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IT Service Desk Manager, India & APAC at S&P Global - ApplyBlast

IT Service Desk Manager, India & APAC

S&P Global

16 days ago

4.1 on Glassdoor

Gurugram, Haryana, India

Hybrid

Full Time

Manager

0 applicants

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About this role

The IT Service Desk Manager leads end-user technology operations for the Gurgaon hub and supports L2 and L3 onsite staff across APAC locations. This role ensures service quality for over 295 teammates, manages day-to-day service desk operations, and partners with global teams to deliver a consistent support experience. The position involves driving operational health, building talent pipelines, and serving as the primary IT point of contact for various regional departments.

Responsibilities

Lead and develop L2 and L3 onsite support staff across multiple offices
Run day-to-day service desk operations and ensure defined SLA and CSAT targets
Partner with global teams to deploy and support devices, identities, and tools

Skills

Qualifications

Bachelor's degree in computer science, IT, Engineering, or a related fieldITIL v4 FoundationServiceNow Certified System AdministratorMicrosoft 365 Certified: Modern Desktop AdministratorCompTIA A+

About S&P Global

spglobal.com

Headquarters

New York, New York, United States

Company Size

10001+ employees

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