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IT Service Desk Support Specialist at Holland & Knight - ApplyBlast

IT Service Desk Support Specialist

Holland & Knight

1 month ago

3.6 on Glassdoor

Tampa, Florida, United States

Onsite

Full Time

Medior

1 applicant

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About this role

The IT Service Desk Support Specialist provides professional customer service and technical assistance to users and IT staff, focusing on troubleshooting and resolving computer hardware and software issues. This role serves as the initial contact for support requests, managing access, and performing first and second-level support tasks. The position is based at the firm's global operations center in Tampa, FL.

Responsibilities

Provide technical support and troubleshoot hardware and software issues
Manage user access, passwords, and Active Directory accounts
Log calls and activities in a ticket system and escalate problems

Skills

Qualifications

Bachelor's degreeA+networkMCP

About Holland & Knight

hklaw.com

Headquarters

Tampa, Florida, United States

Company Size

1001-5000 employees

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Holland & Knight is a global law firm providing legal services across a wide range of practice areas, including corporate, litigation, real estate, government advocacy, and regulatory matters. The firm serves clients across industries through a network of offices in the United States and internationally.