IT Service Desk Team Manager

This role is responsible for the management, support, training, and development of the IT Service Desk Team, supervising day-to-day operations to boost productivity and efficiency. The position focuses on creating team work processes, enhancing communication, and monitoring service delivery while working closely with business and internal IT teams. The incumbent will maintain and support the compute environment, including client operating systems, third-party applications, and mobile devices, with an emphasis on patch management and vulnerability mitigation.