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© All Rights Reserved. ApplyBlast.com
General Dynamics Information Technology
The IT Service Desk Technical Lead (Operations) at GDIT will manage Service Desk performance, oversee Tier 0 and Tier 1 support, and drive continuous improvement using SLAs, OLAs, KPIs, and customer satisfaction metrics. Reporting to the Service Desk Manager, the role involves workforce planning, metric analysis, and coordination with government personnel, technical teams, and vendors.
Delivering technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for General Dynamics Information Technology.
40% above the average for this role
General Dynamics wants to turn competitors into teammates
Dec 8, 2025
