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IT Service Help Desk at Catawba Valley Medical Center - ApplyBlast

IT Service Help Desk

Catawba Valley Medical Center

3 months ago

Raleigh, North Carolina, United States

Onsite

Full Time

Medior

0 applicants

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About this role

This role serves as the primary contact for the IT Service Help Desk, managing ticketing systems and providing timely resolution for end-user device issues. The position involves assessing, installing, and troubleshooting hardware and software while maintaining excellent customer service standards. It also includes training and escalating support requests to Tier III as needed.

Responsibilities

Act as primary contact for IT Service Help Desk and document requests in ticketing system
Assess, install, configure, and troubleshoot end-user devices and related hardware software
Serve as trainer and escalation point for End User Support Specialists before Tier III Support

Skills

Qualifications

Associate degree in Computer ScienceHigh School diploma/equivalentIT support certification (e.g., CompTIA A+, HDI-CSR, Google GITSPC, ETA CNCT, or Apple ACMT)Bachelor's degree in a computer related fieldCompTIA A+ or Network+ Certification