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IT Service Key Account Lead at Roche - ApplyBlast

IT Service Key Account Lead

Roche

3 days ago

4.1 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Senior

0 applicants

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About this role

The IT Service Key Account Lead at Roche Diagnostics drives the strategic service and operational continuity for digital health solutions and clinical information systems across key hospital and laboratory accounts. This role involves leading a team of IT engineers, managing client relationships, and ensuring high service levels through KPI monitoring and technical escalation management. The position requires a blend of direct customer engagement, team coordination, and hands-on technical problem-solving to support healthcare infrastructure.

Responsibilities

Lead service strategy and operational continuity for digital solutions and clinical information systems
Coordinate internal IT engineering teams and supervise external field support operations
Manage technical crisis situations and complex escalations with global development teams

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

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As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.