New Age Software Services
The IT Service Management Analyst manages and continuously improves global IT Service Management processes aligned with ITIL, Site Reliability Engineering, and disaster recovery readiness practices. The role promotes service reliability, operational stability, and business resilience by coordinating complex Incident, Problem, Change, and Disaster Recovery activities with limited oversight and sound operational judgment. The ITSM Analyst partners with technical teams, service owners, business stakeholders, and service partners to reduce operational risk, improve mean time to restore, strengthen root cause analysis, support disaster recovery readiness, and drive sustainable corrective actions.
Candidates are exceptional Clients are our partners We bring employers and candidates together to solve the puzzling challenge of building exceptional remote and on-site technology teams. Search Jobs Find Talent Click here to search for opportunities Get to know us New Age Software Services specializes in Technology Staffing Solutions for growth, mid-tier and Fortune 1000 […]
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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