IT Service Manager
ZOLL Medical Corporation(2 months ago)
About this role
The IT Service Manager (Incident, Problem, Change) at ZOLL owns the governance and lifecycle of incident, problem, and change management processes across the global IT organization. The role ensures process alignment with business needs, drives continuous improvement, and supports organizational adoption through documentation, training, and reporting.
Required Skills
- Incident Management
- Problem Management
- Change Management
- ServiceNow
- ITIL
- Major Incidents
- RCA
- Stakeholder Communication
- Risk Mitigation
- Process Documentation
+2 more
Qualifications
- Bachelor's Degree
- ITIL V3 Foundation
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