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IT Service Request Analyst (Airline IT Support) at Amadeus IT Group - ApplyBlast

IT Service Request Analyst (Airline IT Support)

Amadeus IT Group

11 hours ago

Taguig, Metro Manila, Philippines

Hybrid

Full Time

Medior

0 applicants

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About this role

The IT Service Request Analyst provides second- and third-level support to airline customers using Amadeus products and solutions, including reservation, inventory, ticketing, and departure control systems. The role involves handling technical and functional service requests, managing escalations, and contributing to process improvements and knowledge management. The position requires collaboration with internal and external stakeholders to enhance customer experience and service delivery.

Responsibilities

Handle technical and functional service requests from customers and Amadeus teams
Manage service request follow-ups and escalations via multiple platforms
Contribute to knowledge solutions database by creating and updating articles

Skills

About Amadeus IT Group

amadeus.com

Headquarters

Madrid, Community Of Madrid, Spain

Company Size

10001+ employees

Founded

1987

View Profile

Discover how Amadeus' platform and technology help airlines, travel agencies, hotels and others connect, do business, and deliver better travel experiences.